Your Best Training Tool: Using Client Feedback to Coach Your Event Sales, Catering, and Operations Teams – By Heather Apse – Image Credit Tripleseat The event you’ve been managing at your venue, restaurant, or hotel is over. The last table has been cleared, the final invoice has been sent, and your team is already focused […]
WTTC’s Global Summit to Host Top Italian Travel & Tourism Leaders – Image Credit WTTC The World Travel & Tourism Council (WTTC) today announced its full line-up of speakers set to join its Global Summit in Rome, with the opening ceremony featuring a special performance from Italian tenor Andrea Bocelli. The global tourism body’s 25th […]
PGIM acquires Steigenberger Hotel in Berlin from Amundi and EDF Invest – Image Credit Steigenberger A summary of European hotel transactions provided by HVS Yellow Tree acquires Hoxton Southwark in London from Norlake Gibraltar-based investor Yellow Tree has acquired the four-star, 192-room The Hoxton, Southwark in London, UK, from British real estate developer Norlake Hospitality […]
Today’s top-performing hotels know that robust safety protocols do much more than prevent crisis—they drive confidence, loyalty, and a distinct market advantage. – Image Credit Smart Hotel Manager What shapes an unforgettable guest experience? For some hoteliers, luxury and personalization top the list. Others point to seamless service or cutting-edge amenities as the magic ingredients. […]
Sarah Casper | September 24, 2025 Step into the cellar with Sommelier Bret Reynolds of Kiawah’s flagship restaurant as he shares the vision and dedication behind The Ocean Room’s wine program—recognized with the 2025 Wine Spectator Best of Award of Excellence—and discover what makes our cellar truly exceptional. Wine Spectator’s Restaurant Awards highlight restaurants with […]
The Suite Spot takes a trip to central Florida to visit the incredible AC Hotel Orlando Downtown, part of the Kolter Hospitality portfolio. The Regional Director of Food & Beverage at Kolter, Robert Mason, joins the Suite Spot to discuss: Seasonal Menus F&B in the Guest Experience How Kolter Hospitality is Shaping F&B The Importance […]
The Grand, York has announced that it is set to open its new spa, SubRosa, in December following a £2.5m refurbishment. The new city centre spa will offer guests three new “rituals” to choose from; Rosa, Alba and Radix. Rosa will be a full day experience including a 60-minute treatment, full day access, and a […]
The Newman, the first hotel from hospitality group Kinsfolk and Co, has hired its first group of graduates following a training scheme run in partnership with non-profit organisation Saira Hospitality. The month-long programme, held in July ahead of the hotel’s opening, offered practical placements across departments including housekeeping, food and beverage, and front-of-house. Participants also […]
Serviced apartment operator Bob W has signed a long-term lease on a building in Munich’s Arnulfpark, marking its fifth property in the city. The five-storey, 1,500 sq m site on Lilli-Palmer-Strasse was previously run as a boarding house and will open later this winter under the Bob W brand. Four floors will be converted into […]
The historic Luton Hoo Estate is set to host a two-day auction, with a “vast” collection of hotel furniture, lighting, and art on offer, ahead of a multi-million-pound redevelopment of the estate. The auction is set to be one of the largest of its kind, and will feature approximately 3,000 pieces of furniture and hotel […]
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