A hotel’s website is often the first moment of belief. It’s where expectations are set, trust is formed and the guest journey truly begins. Beautiful imagery, confident language and a seamless booking process all help position a luxury hotel experience before a guest even steps through the door. But a strong online presence alone does […]

Sanderson London has appointed Kenji Bourquin-Quéva as general manager following his tenure as hotel manager at the property since September 2025. Bourquin-Quéva previously oversaw operations for the 150-room hotel and its 130 staff. He has worked in the international hospitality sector for more than 10 years. Prior to joining Sanderson, he held the role of […]

The Chesway Collection has appointed Frits Potgieter as chief executive to oversee its portfolio of independent hotels.  Potgieter joined the group in 2022 as general manager of The Montenotte in Cork and has more than 20 years of experience in the international luxury sector. The appointment comes as the group seeks to align its properties, […]

Knights Hill Hotel and Spa, located on the outskirts of King’s Lynn, has been sold to an independent operator off a guide price of £7.95m.  Directly fronting onto the busy A149, Knights Hill Hotel features 79 bedrooms and has previously been under the ownership of Howard Darking for 40 years. The sale marks the end […]

The Grand hotel in York has announced Shekhar Grover as its new hotel manager, a move it said rings in an “exciting” new leadership phase that will meet its current high service standards and prioritise guest experience and operational direction to enhance the business further. Grover steps into his new role with 17 years of […]

BWH chief executive Tim Rumney has warned that independent hoteliers face a £1.4bn increase in costs following the latest rise in the minimum wage, saying that “something has to give” in the sector.  It comes as the hospitality industry has seen successive increases in various operational costs. In light of this, Rumney fears that independent […]

Hotels are haemorrhaging revenue, missing up to 30% of inbound guest calls to busy signals and voicemail amid brutal front desk staffing shortages hitting 65% of properties. Night audit crews run skeletal shifts, with one or two staff juggling check-ins, security sweeps, ledger crunching, and global time-zone inquiries. Late-night surges from international callers overwhelm the […]

Radisson Hotel Group has officially opened the Radisson Hotel Amsterdam Schiphol Airport Hoofddorp, a 281-room property situated in the Beukenhorst Business Park. The hotel provides access to the airport, the Hoofddorp business district and local transport links. It is located seven kilometres from the airport and one kilometre from the train station. Guest rooms feature […]

A fully booked hotel can still lose thousands every month. Not because demand isn’t there but because rooms quietly fall offline, underperform, or generate complaints that force refunds and discounts. The cause is almost always invisible until it’s too late. £150+ lost per night for every room taken offline £7,000+ lost in a week when […]

The Angus Land Company Ltd (ALC) in Scotland has made a Proposal of Application Notice (PAN) to Angus Council for a £480m mixed-use hotel and resort development at Shank of Omachie, a rural locality situated to the north and east of the village of Wellbank. Spanning around 310 acres, plans for the ‘Brae of Angus’ […]