Hotel Management Company Investments in Staffing, Maintenance and Renovations Reflected in Overall Guest Satisfaction, J.D. Power Finds    Rising operating costs are putting pressure on third-party hotel management companies as they work to deliver the experiences guests expect. According to the J.D. Power 2025 North America Third-Party Hotel Management Guest Satisfaction Benchmark,SM released today, guest satisfaction […]

The Cost of Hotel Franchising – Core and Soft – By Robert Mandelbaum and Andrew Hartley – Image Credit Marriott International    U.S. lodging demand increased at an average annual rate of just 0.7% in 2023 and 2024, after two years of double-digit growth coming out of the pandemic in 2020. In the May 2025 edition […]

Leadership, Logistics and Loyalty: What Hotel Management Teaches You – Image Credit Unsplash    Behind every smooth hotel stay lies a series of complex systems, coordinated teams, and well-timed decisions, all orchestrated by skilled hotel managers. While the guest sees the polished outcome, warm welcome, a clean room, and an effortless experience, what they don’t see […]

Navigating the Property Tax Maze: How Location and Hotel Type Impact Your Bottom Line – By Desiree Flanary – Image Credit CBRE    Property taxes represent a substantial expense for hotels, significantly impacting profitability. A recent analysis of over 6,000 hotels, using CBRE’s Trends® in the Hotel Industry database, reveals dramatic disparities in property tax burdens […]

The Liming Bequia, an SLH Hotel (Saint Vincent & the Grenadines) – Image Credit Hilton    Hilton has expanded its partnership with Small Luxury Hotels of the World, now encompassing over 450 properties in more than 90 countries. Hilton has reported a significant expansion of its partnership with Small Luxury Hotels of the World (SLH), now […]

Amex GBT Finalizes $540 million Acquisition of CWT – Image Credit Unsplash    American Express Global Business Travel (Amex GBT) has completed its acquisition of CWT, a global provider of business travel and meetings solutions. This transaction, initially announced in March 2024, values CWT at approximately $540 million, excluding cash and debt, and subject to certain […]

HVS ANAROCK Insights – Image Credit Unsplash    With new deals reshaping the landscape, strategic partnerships and acquisitions are back in focus across India’s hospitality sector. From tech-driven budget brand partnerships to midscale acquisitions, strategic deals are fast emerging as a defining trend in India’s hospitality sector. As global and domestic brands double down on the […]

United States Online Travel Agencies Bet on Loyalty, AI and B2B – Image Credit Unsplash+    After years of strong demand, U.S. online travel agencies (OTAs) are shifting from growth at all costs to strategies that secure their future. According to Phocuswright’s U.S. Online Travel Agency Market Essentials 2025, the road ahead is defined by three […]

WTTC’s Global Summit to Host Top Italian Travel & Tourism Leaders – Image Credit WTTC    The World Travel & Tourism Council’s (WTTC) upcoming 25th Global Summit  will feature some of Italy’s most prominent Travel & Tourism leaders, including the global body’s Chair-Elect, Manfredi Lefebvre, one of the most recognised names in the industry. The Summit […]

Image Credit 10 Minutes Hotels    Visit A new infographic titled “Global Hotel Brands Infographic” has been released by 10 Minutes Hotels, offering a detailed map of major hotel groups and their brands worldwide. The infographic aims to simplify the complex landscape of the hotel industry by organizing brands into eight distinct categories: Luxury, Premium, Upscale, […]