JTB Corp. to Acquire Northstar Travel Group from EagleTree Capital    JTB Corp. has entered into a definitive agreement to acquire Northstar Travel Group from EagleTree Capital, with Northstar continuing as an independent subsidiary. JTB Corp. has signed an agreement to acquire Northstar Travel Group from EagleTree Capital and its co-investors. Northstar will continue its operations […]

Guestroom at the Grand Hyatt Singapore – Image Credit Hyatt    Hyatt Hotels Corporation has announced the completion of a multi-year renovation of the Grand Hyatt Singapore, located on Orchard Road. Hyatt Hotels Corporation has completed a major renovation of the Grand Hyatt Singapore, located in the Orchard Road area. The project, which spanned several years, […]

Atwell Suites Shanghai Wuning – Image Credit IHG Hotels & Resorts    IHG Hotels & Resorts has opened its first Atwell-branded hotel in Shanghai, marking the brand’s debut in Greater China. IHG Hotels & Resorts has introduced its new lifestyle brand, Atwell, with the opening of its first hotel in Shanghai. The Atwell Suites Shanghai Wuning […]

A New Era in Travel Discovery: TikTok’s In-App Booking with Booking.com – Image Credit Unsplash    TikTok and Booking.com have partnered to integrate travel bookings within the TikTok app, potentially transforming how users discover and book travel accommodations. TikTok and Booking.com have announced a partnership that allows select TikTok users to book accommodations directly through the […]

WestJet and Copa Airlines Form Interline Agreement for Enhanced Latin America Connectivity – Image Credit WestJet    WestJet has entered into an interline agreement with Copa Airlines, enabling expanded travel options across 37 destinations in Central and South America. WestJet announced a new interline partnership with Copa Airlines, designed to enhance connectivity across both airlines’ networks. […]

When AI Seems Human: The Risks and Rewards of Anthropomorphizing in Hospitality – By John Smallwood, President Travel Outlook – Image Credit Travel Outlook    In the race to stand out in a competitive hospitality market, hoteliers are turning to artificial intelligence (AI) to provide faster, more personalized guest service. Voice bots, chatbots, and virtual agents […]

Chicago reported the largest drop in ADR (-22.3% to US$167.40) and the second-steepest decrease in RevPAR (-19.9% to US$125.14), due to a comparison against the Democratic National Convention in 2024. – Image Credit Unsplash    The U.S. hotel industry experienced a downturn in key performance metrics for the week ending August 23, 2025, when compared […]

Rebecca Bennett, CHAE – Image Credit HFTP    Hospitality Financial and Technology Professionals (HFTP) is proud to announce Rebecca Bennett, CHAE, as the 2025 recipient of the prestigious Certified Hospitality Accountant Executive (CHAE) of the Year Award. Rebecca currently serves as the controller at The Golf Club at Briar’s Creek in Charleston, S.C. Originally from Sunset Beach, […]

HVS Market Report: Galveston’s Lodging Sector Evolves with Cruise Growth, Supply Changes, and Regulatory Shifts – Image Credit Pexels    Galveston’s lodging market is being reshaped by capital investments and regulatory changes. Since 2019, more than $400 million has been spent on new cruise terminals, resort redevelopments, and boutique hotel conversions, while cruise passenger counts reached […]

Why A Hospitality AI-Powered CXP is the Next Step for Guest Satisfaction – Image Credit TrustYou    Hospitality is all about anticipating guest needs, responding with care, and leaving a lasting impression. But in 2025, that no longer happens just at the front desk or in the lobby. In fact, it happens across hundreds of digital […]