How Hospitality AI Agents Are Redefining Guest Communication – Image Credit TrustYou    In hospitality, loyalty doesn’t come from points programs alone. Instead, it comes from positive experiences that feel personal. Research shows that 60% of consumers are more likely to return after receiving personalized service, and 62% say they’ll even spend more with brands that […]

Is AI Pushing Us to Break the Talent Pipeline? – Image Credit Unsplash+    Junior employees are losing opportunities to develop their skills as more companies rely on AI for entry-level tasks, writes Wharton’s Cornelia Walther. The following article was written by Dr. Cornelia C. Walther, a visiting scholar at Wharton and director of global alliance POZE. A humanitarian […]

Phil Andreopoulos – Image Credit YOTEL    YOTEL has appointed Phil Andreopoulos as Chief Executive Officer following the Al-Bahar Group’s increased stake in the company. YOTEL has announced the appointment of Phil Andreopoulos as its new Chief Executive Officer. This leadership change follows the Al-Bahar Group’s majority stake acquisition in the company, which increased its ownership […]

Kiran Andicot – Image Credit Marriott International    Marriott International has announced the appointment of Kiran Andicot as Senior Vice President for its South Asia region. In this role, Andicot will oversee operations and development across the company’s portfolio in South Asia. His responsibilities include aligning growth with operating performance, enhancing partnerships with property owners, accelerating […]

Travel Sector Reacts to Google’s Data Sharing Ruling: What Lies Ahead? – Image Credit Unsplash    A recent U.S. district court ruling requires Google to share some of its data with competitors, although it retains control over its Chrome browser. This decision, amid ongoing discussions about Google’s market dominance, has sparked varied reactions within the travel […]

Understanding GEO for Hotels: Boosting Direct Bookings in the Age of AI Search – Image Credit TravelBoom Marketing    As AI becomes the foundation of modern search, Generative Engine Optimization (GEO) is redefining how guests discover and engage with your hotel online. Unlike traditional SEO, which focuses on ranking in search results, GEO ensures your property […]

Palacio de Godoy Caceres, Curio Collection by Hilton – Lounge – Image Credit Hilton    Hilton has announced the opening of the Palacio de Godoy Cáceres, a new addition to its Curio Collection, located in Cáceres, Spain. The hotel is situated in the restored 16th-century Palacio de Godoy, originally built in 1563. The property features 73 […]

Element by Westin Hotel at Mayfaire Town Center in Wilmington, North Carolina – Image Credit Marriott International    CBL Properties has opened the Element by Westin Hotel at Mayfaire Town Center in Wilmington, North Carolina, in a joint venture with Vision Hospitality. CBL Properties has announced the opening of the Element by Westin hotel at Mayfaire […]

Doug Kennedy’s Next Staff Training Webcast: Creating Ordinarily Extraordinary Hospitality Encounters, DAILY! – Image Credit Kennedy Training Network    Sponsored By Travel Outlook and Track Hospitality Software  Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Friday, September 19, at Noon EDT. REGISTER HERE  This webcast […]

Holiday Inn Express & Suites Cleveland – Image Credit HVS    The Holiday Inn Express & Suites in Cleveland, Texas, is now for sale at a reduced price of $6,900,000, offering a significant investment opportunity in a growing market. HVS Brokerage & Advisory is exclusively advising on the sale of the Holiday Inn Express & Suites […]