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UKH urges operators to respond to zero hours consultation

UKHospitality (UKH) has urged hospitality operators to respond to a government consultation on proposed changes to zero hours contracts before the 25 August deadline.

The proposals under the Employment Rights Act would require businesses to offer guaranteed hours contracts to eligible staff, provide reasonable notice for shift patterns and pay compensation for cancelled shifts.

The trade body warned that the draft rules could reduce job opportunities and increase instability. It requested that implementation be delayed until October 2028 and recommended setting the eligibility threshold at eight hours a week or fewer. It also proposed reference periods of 26 or 52 weeks, requiring staff to work at least 10 out of 12 weeks and 20% above contracted hours to qualify.

Allen Simpson, chief executive of UKH, said: “One of hospitality’s defining qualities is its ability to offer anyone the opportunity to work, regardless of their background, qualifications or circumstances. There are many significant changes to employment law as part of the Employment Rights Act but how zero hours contracts and shifts will be managed in the future is undoubtedly one of the most significant.

“If the government does not get this right, it risks creating barriers to employment, particularly for young people and restricting the ability of businesses to adapt to their customers’ needs.”

He added: “UKHospitality has been undertaking an extensive consultation with its members to ensure that our response is reflective of the entire hospitality sector, but it’s critical the government hears from individual operators, too. I would encourage all operators to respond to this important consultation to make their voice heard.”

UKH has defended flexible staffing for a decade

News Analysis

The sector’s defence of zero-hours work long predates this consultation. In 2015, the Institute of Hospitality argued that such contracts suited some workers while backing a ban on exclusivity clauses. By June 2018, UKH asked ministers to preserve flexible employment within a framework it also wanted to make fairer and more transparent. Operator guidance in October 2018 then acknowledged the trade-off: flexibility came with heavier administration and the risk of losing workers who needed regular income.

That trade-off hardened into a staffing argument after the pandemic. In June 2021, UKH set out a staffing shortage plan centred on recruitment, training and immigration reform as venues restricted trading for want of workers. Its subsequent vacancy warning put the gap at 140,000 posts and said operators were cutting opening hours. UKH has treated the freedom to vary hours as part of the sector’s ability to keep entry-level routes open.

From there, UKH shifted from defending the principle to contesting the implementation burden. In July 2025, it welcomed a phased employment timetable that placed guaranteed-hours rights in 2027, but called predictability rules the most complex part for hospitality. The sequence matters because UKH has consistently paired requests for worker access with warnings about employers’ capacity to absorb regulation. At that point, it put the annual cost increase already borne by the sector at £3.4bn.

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UKHospitality (UKH) has urged hospitality operators to respond to a government consultation on proposed changes to zero hours contracts before the 25 August deadline.

The proposals under the Employment Rights Act would require businesses to offer guaranteed hours contracts to eligible staff, provide reasonable notice for shift patterns and pay compensation for cancelled shifts.

The trade body warned that the draft rules could reduce job opportunities and increase instability. It requested that implementation be delayed until October 2028 and recommended setting the eligibility threshold at eight hours a week or fewer. It also proposed reference periods of 26 or 52 weeks, requiring staff to work at least 10 out of 12 weeks and 20% above contracted hours to qualify.

Allen Simpson, chief executive of UKH, said: “One of hospitality’s defining qualities is its ability to offer anyone the opportunity to work, regardless of their background, qualifications or circumstances. There are many significant changes to employment law as part of the Employment Rights Act but how zero hours contracts and shifts will be managed in the future is undoubtedly one of the most significant.

“If the government does not get this right, it risks creating barriers to employment, particularly for young people and restricting the ability of businesses to adapt to their customers’ needs.”

He added: “UKHospitality has been undertaking an extensive consultation with its members to ensure that our response is reflective of the entire hospitality sector, but it’s critical the government hears from individual operators, too. I would encourage all operators to respond to this important consultation to make their voice heard.”

UKH has defended flexible staffing for a decade

News Analysis

The sector’s defence of zero-hours work long predates this consultation. In 2015, the Institute of Hospitality argued that such contracts suited some workers while backing a ban on exclusivity clauses. By June 2018, UKH asked ministers to preserve flexible employment within a framework it also wanted to make fairer and more transparent. Operator guidance in October 2018 then acknowledged the trade-off: flexibility came with heavier administration and the risk of losing workers who needed regular income.

That trade-off hardened into a staffing argument after the pandemic. In June 2021, UKH set out a staffing shortage plan centred on recruitment, training and immigration reform as venues restricted trading for want of workers. Its subsequent vacancy warning put the gap at 140,000 posts and said operators were cutting opening hours. UKH has treated the freedom to vary hours as part of the sector’s ability to keep entry-level routes open.

From there, UKH shifted from defending the principle to contesting the implementation burden. In July 2025, it welcomed a phased employment timetable that placed guaranteed-hours rights in 2027, but called predictability rules the most complex part for hospitality. The sequence matters because UKH has consistently paired requests for worker access with warnings about employers’ capacity to absorb regulation. At that point, it put the annual cost increase already borne by the sector at £3.4bn.

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The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using ‘Content here, content here’, making

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It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution

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